privacy policy
Last Updated: August 2024
This Website and its Content is owned and operated by Innate Courage Coaching and Ish Hasan (“ICC”, “we”, “us” or “our”). The term “you” refers to the user or viewer of our Website (“Site”).
This Privacy Statement shall govern and apply to anyone accessing or using the websites located at thecosmicsnake.com, isthisish.com, our mobile application(s), our blog(s), and any other website(s) in existence now or that are created in the future and owned and/or operated by Innate Courage Coaching and/or Ish Hasan . We respect your right to privacy.
This Privacy Policy describes how we collect, use, process and distribute your information, including Personal Data (as defined below) used to access our Site. We will not use or share your information with anyone except as described in this Privacy Policy. The use of information collected through our Website shall be limited to the purposes under this Privacy Policy, and also our Terms of Use if you’re a client or customer.
Please read this Privacy Policy carefully. We reserve the right to change this Privacy Policy on the Website at any time without notice. In the event of a material change, we will let you know via email and/or a prominent notice on our Website.
Use of any personal information or contribution that you provide to us, or which is collected by us on or through our Website or its content is governed by this Privacy Policy. By using our Website or its content, you consent to this Privacy Policy, whether or not you have read it.
INFORMATION WE MAY COLLECT
We collect personal information from you so that we can provide you with a positive experience when utilizing our Site or content. We will only collect the minimum amount of information necessary for us to fulfill our obligation to you.
We only will collect personally identifiable information (such as name, title, company name, address, telephone number, or e-mail address) that you voluntarily provide through our website or e-mail correspondence. Our host web server tracks and collects general information about the visits to our Site. While IP addresses (the Internet address of a computer) are logged to track a user's session, the user remains anonymous. We analyze this data for certain trends and statistics, such as which parts of our site users are visiting, how long they spend there, the visitors' domain names and what states or countries those requests come from. We do not link your IP addresses to anything personally identifiable to you. We will collect general information (such as the type of browser you use and the files you request) to improve our Site and better meet your needs.
We also request and collect personal information from our customers at various site locations and instances, including, but not limited to, when you make a purchase, communicate with us via social media, write a product review, participate in events, contests, or promotions, contact our customer care team, or post other customer-generated content to this Site. These are currently the primary ways in which we gather information, however, we may also collect data through other channels in the future. The types of personal information we may collect from you can vary according to the method through which it was attained.
PERSONAL INFORMATION PROVIDED
We receive and store any information you knowingly provide to us, such as:
Full name
Email address
Phone number
Shipping Address
Billing information and payment details (including name, billing address, credit card details, and other sensitive financial information, specifically for the purpose of processing your payment and delivering our products or services to you under our contractual obligation.)
Username and password for the Innate Courage online membership community
A record of your orders, purchase history, and shopping behavior and preferences
Information provided by you through your interactions with us on social media
Location and geographic information that could be collected if you use our mobile site or app
Other details that you may submit to us or that may be included in the information provided to us by third parties
Please note that the information above (“Personal Information”) that you are giving to us is voluntary, and by providing this information to us you are giving consent for us to use, collect and process this Personal Data. You are welcome to opt-out or request for us to delete your Personal Data at any point by contacting us at hello@oakandbone.com.
If you choose not to provide us with certain Personal Data, you may not be able to participate in certain aspects of our Website or Content.
PURPOSE OF COLLECTION
We offer various products and services to our Customers and also strive to meet the needs of our Customers. We use your Personal Information for internal purposes such as tracking your order, analyzing your preferences, and noting trends and statistics. To do this effectively, we need to collect certain Personal Information.
WHAT WE DO WITH THE INFORMATION WE COLLECT
Contact You
We may contact you with information that you provide to us based on these lawful grounds for processing:
Consent. We may contact you if you give us your clear, unambiguous, affirmative consent to contact you.
Contract. We will contact you under our contractual obligation to deliver goods or services you purchase from us.
Legitimate Interest. We may contact you if we feel you have a legitimate interest in hearing from us. For example, if you sign up for a webinar, we may send you marketing emails based on the content of that webinar. You will always have the option to opt out of any of our emails.
Process Payments
We will use the Personal Data you give to us in order to process your payment for the purchase of goods or services under a contract. We only use third party payment processors that take the utmost care in securing data and comply with the GDPR.
Targeted Social Media Advertisements.
We may use the data you provide to us to run social media advertisements and / or create look-alike audiences for advertisements.
Share with Third Parties.
We may share your information with trusted third parties such as our newsletter provider in order to contact you via email, or our merchant accounts to process payments, and Google / social media accounts in order to run advertisements and our affiliates.
CONSENT OF COLLECTION
All Personal Information we collect from you requires your consent, for example, opening an account, purchase and delivery of products, special offers, etc. We may request your consent from time to time to take part in improved product performance or for marketing purposes that we think will be useful to you. However, unless you are informed otherwise, the Personal Information we hold is for establishing and managing our business and customer relationship with you. Sensitive information is subject to greater restrictions and governed by law.
By communicating with us, including by email and by completing online forms, you are giving your consent to the collection of what Personal Information you provide.
RECORDKEEPING OF YOUR PERSONAL INFORMATION
Depending on the product you have acquired, it may be necessary to keep a record of the transaction for business purposes or to enable us to respond to your concerns. In these cases, we retain your Personal Information for the minimum amount of time necessary to provide you with the information and / or services that you requested from us, and we may include certain Personal Data for longer periods of time if it’s necessary for legal, contractual and accounting obligations. We may retain Personal Information for the following purposes:
Internal accounting and administration
To supply you with information about your account including regular statements
To respond to inquiries
Enhancing customer service, product options and to improve product performance
Promotions, competition entry forms, redemption vouchers, and special offers where you voluntarily supplied your personal details
To administer sales records
To provide information about us, our products, services and special offers
To analyze our website usage
Occasionally we require organizations outside us to provide a service for purposes, which are necessary for us to conduct our business, functions and activities (for example advertising names of competition winners and delivering products). We take all steps to ensure these organizations both inside and outside of the United States deal with Personal Information according to this Policy.
MANAGEMENT OF YOUR PERSONAL INFORMATION
You may have contact with us personally, by telephone, mail, over the Internet or other electronic medium. We take all reasonable steps to keep your Personal Information secure in a combination of secure computer storage, hard copy files and other records. We take steps to protect the personal information we hold from misuse, loss, unauthorized access, modification or disclosure.
DISCLOSURE OF YOUR INFORMATION
We do not share the personal information of its users with any unaffiliated third parties for their promotional purposes. However, we use a third-party payment processor and a third-party shipping agent to ensure the payment and delivery of your purchased products. We may use other third parties for other services from time to time. These third parties have no authority to use your personal information for their own promotional purposes. These third parties will only have limited access to your personal information in order to help complete transactions.
Although we use industry standard best practices to protect your Personal Information, WE DO NOT REPRESENT, WARRANT AND/OR GUARANTEE THAT PERSONAL INFORMATION WILL REMAIN SECURE. Therefore, we cannot and do not guarantee, and you should not expect, that your Personal Information or private communications will always remain private. Notwithstanding this, as a matter of policy, we NEVER sell or rent any Personal Information about you to any third-party. In the event there is a breach of security, or we are made aware that your personal information could be jeopardized, we will take all necessary measures to communicate these issues to you so that you can take steps to protect yourself.
LEGAL DISCLOSURE & CONFIDENTIALITY
Because we consider the individual information we maintain to be confidential, our policy is to disclose no personal information to third parties (except as described above) unless release is required by law or is pertinent to judicial or government investigations or proceedings. We reserve the right to disclose personal information to our service providers, the government, law enforcement agencies, or other third parties under certain circumstances where a formal request has been made (such as in responding to a court order, subpoena, or judicial proceeding) as O&B, in our sole and absolute discretion, deems necessary and appropriate. Moreover, in the event of a sale, merger, or transfer of some or all of our assets, or dissolution or bankruptcy, your personal information may be transferred to an unaffiliated third party as part of or apart from other transferred assets or assets. Any transfer will then be governed by and be the responsibility of any purchaser of or successor to the transferred assets or assets. We shall notify you by a notice on the home page of any change in the information practices governing your personal information as a result of any transfer of assets or any asset change in ownership, and your choices in how your information is used.
ACCESSING, UPDATING OR DELETING YOUR PERSONAL INFORMATION
You have the right to:
Request information about how your Personal Data is being used and request a copy of what Personal Data we use
Restrict processing if you think the Personal Data is not accurate, unlawful, or no longer needed
Rectify or erase Personal Data and receive confirmation of the rectification or erasure. (You have the “right to be forgotten”)
Withdraw your consent at any time to the processing of your Personal Data
Lodge a complaint with a supervisory authority if you feel we are using your Personal Data unlawfully
Receive Personal Data portability and transference to another controller without our hinderance
Object to our use of your Personal Data
Not be subject to an automated decision based solely on automatic processing, including profiling, which legally or significantly affects you
If you require details of your Personal Information held by us, we will need to verify your identity before meeting your request, which we will process in a reasonable time. If you find that the information that we hold about you is inaccurate or out of date, then we will promptly correct it upon receipt of the changes from you.
UNSUBSCRIBE
You may unsubscribe from our e-newsletters or updates at any time through the unsubscribe link at the footer of all email communications. If you have questions or are experiencing problems unsubscribing, please contact us at ish@thecosmicsnake.com.
LINKS TO THIRD PARTY SITES
Our Site may contain links to other sites. We do not endorse or otherwise accept responsibility for the content or privacy policies of those sites. However, we encourage you to read the privacy policies of each website you visit prior to disclosing your personal information.
SECURITY
We take commercially reasonable steps to protect your Personal Data from misuse, disclosure or unauthorized access. We only share your Personal Data with trusted third parties who use the same level of care in processing your Personal Data as we do. That being said, we cannot guarantee that your Personal Data will always be secure due to technology or security breaches. Should there be a data breach of which we are aware, we will inform you immediately.
USER-GENERATED CONTENT
Any Personal Information or image content you voluntarily disclose online in a manner that other users can view (including, but not limited to: product reviews, comments, posts on social media pages, sharing details during our weekly circles, etc.) becomes publicly available, and can be read, collected, and used by other members of this Site to send you unsolicited messages. Your name, email, or other information may also be displayed when you post comments or upload images throughout the Site. We are not responsible for the personal information users select to disclose in these forums.
ANTI-SPAM POLICY
We have a no spam policy and provide you with the ability to opt-out of our communications by selecting the unsubscribe link at the footer of all e-mails. We have taken the necessary steps to ensure that we are compliant with the CAN-SPAM Act of 2003 by never sending out misleading information. We will not sell, rent or share your email address.
CHILDREN
Our Site is intended for users who are eighteen years of age and older, in compliance with COPPA (Children’s Online Privacy Protection Act) and the GDPR (General Data Protection Regulation of the EU). Our Site and its content is directed to individuals who are at least 18 years old or older and does not knowingly collect any personal information from children under eighteen.
If you are under the age of eighteen, you are not permitted to submit any personal information to our Site. We will promptly delete any personal information from a person under the age of eighteen should we discover that we have collected such information from a person under the age of eighteen without verification of parental consent.
COOKIE POLICY
By using the Site, you are consenting to the use of the technologies described in this Cookie Policy to collect both personally identifiable information and non-personal data and to the storage of information on your device or web browser as described below:
A cookie is a piece of information that is placed on your web browser or hard drive when you access and/or use the Site. Cookies store text and can later be read back by the Site or third parties. We use cookies to recognize your browser and you as a unique visitor to the Site through an anonymous unique identifier. Cookies can remember what information you access on one webpage to simplify your subsequent interactions with the Site or to use the information to streamline your transactions on related webpages. This makes it easier for you to move from one webpage to another and to complete commercial transactions over the Internet. Cookies should make your online experience easier and more personalized.
Cookies may be session cookies (i.e., last only for one browser session) or persistent cookies (i.e., continue on your browser until they are affirmatively deleted). You can manage cookies through your web browser's option settings and through those settings you may be able (a) to receive notifications when you are receiving new cookies; (b) to disable cookies; or (c) to delete cookies. Please refer to your web browser's help section for information on how to do this.
DATA CONTROLLERS & PROCESSORS
We are the data controllers as we are collecting and using your Personal Data. We use trusted third parties as our data processors for technical and organizational purposes, including for payments and email marketing. We use reasonable efforts to make sure our data processors are GDPR- compliant.
AGREEMENT TO OUR TERMS & CHANGES TO THIS PRIVACY STATEMENT
By using this Site, you consent to the collection and use of information by us from the Site as indicated above. We may use your Personal Information, such as your contact information, to inform you of changes to the Website or its content, or, if requested, to send you additional information about us.
We reserve the right, at our sole discretion, to change, modify or otherwise alter our Website, its content and this Privacy Policy at any time. Such changes and/or modifications shall become effective immediately upon posting our updated Privacy Policy. Please review this Privacy Policy periodically. Continued use of any of information obtained through or on the Website or its content following the posting of changes and/or modifications constituted acceptance of the revised Privacy Policy. Should there be a material change to our Privacy Policy, we will contact you via email or by a prominent note on our Website.
CONTACT US
We welcome your questions, comments, and concerns about this Privacy Policy and Site. You can reach us at:
Innate Courage Coaching